환불 정책
We aim to provide the best shopping experience for all our customers. Please read the policies carefully to understand the conditions for returns and refunds for both custom and non-custom products.
Custom Products
Due to the personalized nature of custom products, all sales are final. Once your order is processed, it cannot be canceled, returned, or refunded.
Exceptions include:
- You received the wrong product.
- The product has incorrect size.
- The product was damaged in transit.
If any of these exceptions apply, please contact us within 7 days of delivery for assistance.
Non-Custom Products
1) 7-Day Return Window
You can request a return within 7 days of receiving your item if you change your mind.
2) Return Conditions
To qualify for a return:
- Items must be in their original condition: unworn, unused, with tags, and in the original packaging.
- Include the receipt or proof of purchase.
3) Starting a Return
STEP 1: Email us at purrfectart@outlook.com with:
- Your name
- Location
- Order number
- Item to return
- Reason for return
STEP 2: We will provide our return address and detailed instructions.
STEP 3: Once we receive and inspect your returned item, we will notify you and process your refund within 7 business days.
Notice:
- Customers are responsible for return shipping costs, which are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance to avoid any loss or damage during transit.
- Refunds may take time to appear in your account. Please check with your bank or PayPal for processing delays.
Questions? Reach out to us at purrfectart@outlook.com! 😊